This step forward is all about giving you and your employees more flexibility, speed, and cost savings. No more waiting for physical cards to arrive, no more excess costs tied to production and shipping, and no more waste. Digital Cards are designed to streamline employee spending with instant access, all while supporting your business in a more sustainable, digital-first way.

We’ve prepared some FAQs to walk you through everything you need to know about Digital Cards. If you’ve been waiting for a faster, more efficient solution to your employee benefits programs, now’s the time to make the switch!

Frequently Asked Questions

1. What are Digital Cards?

Digital Cards can be instantly provisioned and used for online or in-store purchases. Unlike traditional physical cards, digital cards are delivered immediately via the employee app, allowing employees to start spending within minutes (once they’ve activated their account).

2. Why should I use a Digital Card over a Physical card? 

We are taking a digital-first approach for several reasons:

• Speed: No more waiting for physical cards. Digital cards are available for use immediately after activation.
  
  
• Cost Efficiency: Issuing digital cards is much cheaper than physical cards, eliminating production, shipping, and handling costs.
  
  
• Higher Utilisation: Since employees are used to digital payments, utilisation rates are higher. People engage with digital cards more readily than physical ones.
  
  
• Sustainability: Digital cards are eco-friendly – no plastic, no shipping, no waste. This aligns with corporate sustainability goals.
  

3. How fast can employees start using their Digital Cards?

Once they’ve completed the sign-up process, employees will receive their Digital Cards via the app and can start spending immediately by adding the card to their digital wallet.

4. Can digital cards be used for both online and in-store purchases?

Yes! Digital cards can be used both online and in-store, depending on the retailer's capabilities. The digital card can be added to virtual wallets like Apple Pay or Google Pay for easy in-store use or used directly for online shopping.

5. How do I provision Digital Cards for my team?

Provisioning is easy! You can assign digital cards instantly through the Customer portal, choosing specific amounts, setting restrictions, and customising the account to fit your business needs, all in just a few clicks.

6. Are Digital Cards customisable with our company branding?                 

Yes! Digital cards can be co-branded with your company’s logo and design, adding a personal touch to your employee benefits program. 

7. Will the Digital Cards work internationally?

Yes, our digital cards are designed for global use, and employees can use them for purchases in any country where Mastercard is accepted. Currently, the App is only available to New Zealand and Australian customers. 

8. Can I track my employees' spending on Digital Cards?

Yes, you can easily track the usage and balance of all digital cards through Extraordinary’s real-time reporting & analytics. This helps ensure that funds are being used appropriately and allows for better budgeting and reporting.

9. Is there a limit to how many Digital Cards I can provision at once?

There is no limit to the number of digital cards you can issue. Whether you’re a small business or a large enterprise, our platform scales with your needs. You can provision cards for hundreds or even thousands of employees without delays.

If you have any questions, you can get in touch with a member of the team here.